12/24 Month WARRANTY
RTMotion Systems products are guaranteed for a period of 12 months with effect from the date of delivery (or date-of-purchase, if purchased from a 3rd party) and applies to defects arising from defective materials and or faulty workmanship that become evident during the guarantee period only and does not include consumable items.
This guarantee is extended to 24 months if purchased direct from the manufacturer, or registered with the manufacturer within 3 months of purchase from a 3rd party.
When purchased from a Reseller, the customer's contract and Warranty is wholly with the reseller.
The manufacturer will repair or replace the product at their discretion subject to the following:
That the product has been used in accordance with the guidelines as detailed in the product manual and that it has not been subjected to misuse, abuse or used for a purpose for which it was not intended.
That it has not been tampered with or has been serviced by unauthorised persons.
It shall be the customer's responsibility to return the product at their cost ensuring that the product is adequately packed to prevent transit damage.
If the product was purchased from a 3rd party such as a distributor, you must first contact the Reseller for return/repair instructions.
The manufacturer shall not be liable for any consequential loss or damage arising from faults that occur either within, or out with the guarantee period.
This guarantee is in addition to and does not affect any rights which the consumer may have by virtue of UK or EU law.