Please double check that you have the EPIC's settings correctly assigned - EPIC gpio settings:
- Connect our run/stop cable from the Receiver (CAM port) to the EPIC (SYNC port).
- Note: we sell a LEMO cable (to connect to the SYNC socket), and also a BNC cable (to connect to the WHITE BNC on the breakout cable)
- On the RTMOTION CONTROLLER, enter the MENU... Set, CAMERA .. to, EPIC
- Configure the EPIC as below...
Are you using a +1 module?
We've had a single report of the run/stop not triggering when the +1 module is used.
We don't yet have any more info- get in touch if you experience anything similar.
Still not working? Electrical Test instructions
Do you have our BNC Epic run/stop cable? And a multimeter?
If so, measure the voltage between the BNC pin and shell. When configured for epic, the voltage should read 3.3V when recording and 0V when idle.
That would tell you if the cable and receiver are doing what they are meant to do.